Shipping service and estimated price
The international delivery fee is estimated by destination tier and displayed at checkout before you submit the order. Packed weight is approximately 11 kg; product net weight is approximately 9.6 kg. We choose DHL, UPS or FedEx based on destination, coverage and operating conditions.
Estimated destination tiers (all amounts in USD): Mainland China $150; Asia, Americas, Europe & Middle East (T1/T2) $200; South Asia & remote destinations (T3) $260; South America (T4) $400; and Taiwan, Hong Kong & other remote locations (T5) $500. These tiers are estimates; the final shipping cost may be higher for remote or difficult-service addresses.
After you submit the order we confirm the final shipping cost within 1 business day. Remote-area surcharges, extended-area fees or carrier fuel adjustments may apply. Once confirmed, we send a secure payment link by email. Import duties, taxes, brokerage and local charges remain the customer's responsibility unless checkout states otherwise.
Dispatch, tracking and timing
We confirm dispatch and provide tracking information. Estimated carrier transit is approximately 7–10 business days after dispatch. This estimate is not a guaranteed delivery date; customs clearance, remote-area service, weather and local delivery conditions may add time.
Customs and delivery responsibilities
The customer is responsible for accurate address/contact details, import eligibility, duties, taxes, brokerage and local charges unless checkout states otherwise. If a parcel is returned because delivery was refused, information was incorrect or required customs action was not completed, related carrier charges may be deducted from any refund where permitted by law.
Cancellation and change of mind
Contact us immediately if you need to cancel. We can cancel before dispatch where processing permits. After dispatch, request return authorization within 14 calendar days after delivery. The product must be unused, complete and in original protective packaging. Mandatory local cancellation rights take priority where they provide more protection.
For change-of-mind returns, the customer pays insured return shipping and any non-refundable import/export charges. Original shipping is not refundable except where required by law. Do not send a heavy return without authorization and the confirmed return address.
Damage, fault or wrong item
Inspect the package promptly. If it arrives damaged, faulty, incomplete or materially not as described, contact info@d2o.cn with the order number, packaging photos, product photos and a short description. Keep all packaging while the carrier claim is reviewed. We will provide repair, replacement, partial refund or refund as appropriate and as required by law.
Refund process
Authorized returns are inspected after receipt. Approved refunds are sent to the original payment method; bank or payment-provider processing time is outside our control. Deductions for diminished value apply only where permitted by law and where handling went beyond what was reasonably needed to inspect the product.
Support
Email info@d2o.cn or message us on WhatsApp. Include your order number for faster handling.