Returns & Exchange Policy

Last updated: May 9, 2026

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1. Overview

We want you to be satisfied with your purchase from Shenzhen Yuming Jewelry Co., Ltd.. This policy explains how returns, exchanges, and refunds work for orders placed on our Site.

2. Time window

Unless otherwise stated on the product page or required by mandatory law, you may request a return or exchange within 7 calendar days of delivery for eligible items in original, unworn condition with all original packaging, certificates, and tags intact.

3. Non-returnable items

Custom-made, engraved, resized, altered, or personalised items may not be eligible for return unless defective. Items showing wear, damage not caused in transit, or missing components may be rejected or subject to a restocking fee.

4. How to start a return

Contact us at info@d2o.cn or +86 134 8074 3344 with your order number, photos (if quality-related), and reason. We will provide return instructions and, if approved, a return address.

5. Refunds

After we receive and inspect the returned item, approved refunds will be processed to the original payment method where possible. Processing times depend on banks/payment providers.

6. Shipping costs

Unless the return is due to our error or a defective product, return shipping may be your responsibility. Original shipping fees are generally non-refundable unless required by law.

7. Exchanges

Exchanges are subject to stock availability. If a replacement is unavailable, we may offer a refund or store credit as agreed.